Privacy policy
Introduction
Welcome to KEEP iT FREEZE DRYING (PTY) LTD’s privacy policy. We respect your privacy and are dedicated to protecting your personal information. This policy explains how we handle your data when you visit our website (no matter where you are accessing it from) and outlines your privacy rights, as well as how the law protects you.
Important Information and Who We Are
Purpose of this Privacy Policy
This policy aims to inform you about how KEEP iT FREEZE DRYING (PTY) LTD collects and processes your personal data, including any data you provide through this website. Please note, this website is not intended for children, and we do not knowingly collect data relating to children.
It’s important to read this privacy policy together with any other privacy notice or fair processing policy we may provide on specific occasions when we collect or process your personal data. This is to ensure you are fully informed about how and why we are using your data. This privacy policy is meant to complement other notices, not override them.
Responsible Party
This policy is issued on behalf of the KEEP iT FREEZE DRYING (PTY) LTD. The primary entity responsible for this website is KEEP iT FREEZE DRYING (PTY) LTD .
We have appointed an Information Officer to oversee questions related to this policy. If you have any questions about it or wish to exercise your legal rights, please contact the Information Officer at the details provided below:
Contact Details
If you have any inquiries about this privacy policy or our practices, please contact our Information Officer:
• Full legal entity name: KEEP iT FREEZE DRYING (PTY) LTD
• Email: info@keep-it.co.za
• Postal address: UNIT C27, PRIME PARK, 15 MOCKE ROAD, DIEP RIVER
CAPE TOWN, 7800
• Telephone: 087 265 3096
You also have the right to file a complaint at any time with the Information Regulator (http://www.justice.gov.za/inforeg/). However, we would appreciate the opportunity to address your concerns before you contact the regulator, so please reach out to us first.
Changes to the Privacy Policy and Your Duty to Inform Us of Changes
We review our privacy policy regularly. It is important that the personal information we hold about you is accurate and up-to-date. Please keep us informed if your personal information changes during your relationship with us.
Third-Party Links
This website may include links to third-party websites, plug-ins, or applications. Clicking on those links or enabling those connections may allow third parties to collect or share information about you. We do not control these third-party websites and are not responsible for their privacy practices. When you leave our website, we encourage you to review the privacy policies of each site you visit.
The Data We Collect About You
Personal data refers to any information that can identify an individual. It does not include data where the identity has been removed (de-identified data).
We may collect, use, store, and share various kinds of personal data, categorized as follows:
• Identity Data: First name, maiden name, last name, username or similar identifier, marital status, title, date of birth, gender.
• Contact Data: Billing address, delivery address, email address, and phone numbers.
• Financial Data: Bank account and payment card details.
• Transaction Data: Details of payments to and from you, as well as products and services you’ve purchased from us.
• Technical Data: IP address, login data, browser type and version, time zone, location, browser plug-ins, operating system, and platform, along with other technologies on the devices you use to access this website.
• Profile Data: Username and password, purchase history, interests, preferences, feedback, and survey responses.
• Usage Data: Information about how you use our website, products, and services.
• Marketing and Communications Data: Preferences for receiving marketing from us and third parties, along with your communication preferences.
We also gather Aggregated Data, like statistical or demographic data, for any purpose. Although Aggregated Data may derive from your personal data, it is not considered
personal data by law since it does not reveal your identity. For example, we may aggregate your Usage Data to determine the percentage of users accessing a specific feature on our website. However, if we combine or link Aggregated Data with personal data so it can identify you, we treat the combined data as personal data, which will be handled according to this privacy policy.
We do not collect Special Categories of Personal Data such as race, ethnicity, religious or philosophical beliefs, sexual orientation, political views, trade union membership, health information, or genetic/biometric data. Nor do we collect any information about criminal convictions or offenses.
Failure to Provide Personal Data
In cases where we are legally required to collect personal data, or as part of a contract with you, failing to provide the requested data may prevent us from fulfilling the contract (for example, providing goods or services). In such cases, we may need to cancel your order, but we will notify you if this becomes necessary.
How is Your Personal Data Collected?
We collect personal data through different methods, including:
• Direct interactions: You may provide your Identity, Contact, and Financial Data by filling out forms or contacting us via post, phone, email, or otherwise. This includes when you:
o Purchase products
o Create an account on our website
o Subscribe to our services or publications
o Request marketing information
o Participate in a competition or survey
o Provide feedback
• Automated technologies: As you use our website, we may collect Technical Data about your device and browsing habits via cookies and similar technologies.
• Third-party sources: We may also receive your personal data from external third parties and public sources, such as payment service providers like Payfast.
How We Use Your Personal Data
We will only use your personal data when the law allows us to, most commonly in the following situations:
• To perform a contract we are about to enter or have entered with you
• Where it is necessary for our legitimate interests (or those of a third party), provided your rights do not override those interests
• To comply with a legal obligation
Purposes for which we will use your personal data
Marketing
We are committed to providing you with options regarding the use of your personal data, especially for marketing and advertising purposes, while adhering to all relevant legal requirements in this area.
Promotional Offers
We may utilize your Identity, Contact, Technical, Usage, and Profile Data to understand what products, services, or offers might interest you. This allows us to tailor our marketing to align with your preferences. If you’ve purchased goods or services from us or joined our Friends & Family community without opting out, you will receive marketing communications from us.
Opting Out
You may request to stop receiving marketing messages at any time by contacting us.
Cookies
To collect anonymous data, we may use temporary cookies that remain in your browser until it is closed. Cookies are small, often encrypted text files stored in browser directories. They help users navigate websites efficiently and enable certain features like online shopping. While cookies can store information about your preferences, they do not identify you personally or harm your computer. You can adjust your browser to notify you when a cookie is received, allowing you to choose whether to accept it. However, declining cookies from our site may impact its functionality or performance.
We use cookies to make your visit to our site more user-friendly, efficient, and secure. This includes recognizing you as a returning customer, providing safe access to restricted areas, and remembering your details for future visits. Cookies also help us track how you arrived at our site and which pages you viewed.
Additionally, we may use cookies to store your preferences for future visits, allowing us to present a personalized version of our site without requiring repeated logins. More information about cookies can be found at http://www.allaboutcookies.org/. For a video about cookies, visit http://www.google.com/policies/technologies/cookies/.
Cookies are also used on our site for analytics, session tracking, security, basket management, and order processing. For more detailed information, please click here.
We may use your IP address to diagnose server issues, administer our site, and gather broad demographic data. IP lookups may also be performed to better understand our users’ demographics.
Change of Purpose
We will only use your personal data for the reasons it was originally collected, unless we need to use it for a new, compatible purpose. If you would like further clarification on this, please contact us.
If we need to use your personal data for a new purpose unrelated to the original reason, we will notify you and explain the legal basis for doing so.
Please note, we may process your personal data without your knowledge or consent where required or permitted by law.
Disclosures of Personal Data
We may share your personal data with the following parties for the purposes listed above:
• Internal Third Parties, including entities within KEEP iT FREEZE DRYING (PTY) LTD
• External Third Parties, such as Salesforce and payment gateway providers
• Third parties involved in business sales, transfers, or mergers, in which case the new owners may use your personal data in accordance with this privacy policy.
All third parties are required to respect the security of your personal data and comply with legal obligations. They are only permitted to process your data for specified purposes and according to our instructions.
International Transfers
We may transfer your personal data within KEEP iT FREEZE DRYING (PTY) LTD, which could involve sending your data outside of South Africa. We always follow applicable laws in such instances.
Data Security
We have implemented security measures to protect your personal data from unauthorized access, alteration, or disclosure. Access to your data is limited to employees, agents, contractors, and third parties with a business need, who are bound by confidentiality obligations.
In the event of a suspected data breach, we will follow established procedures and notify you and relevant authorities as required by law.
Data Retention
We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including any legal, regulatory, tax, accounting, or reporting requirements. If a complaint is made or litigation is anticipated, we may retain your data for a longer period.
The retention period is determined based on factors such as the amount and sensitivity of the data, the risk of harm from unauthorized use, the purpose of processing, and applicable legal requirements.
Your Legal Rights
Under certain circumstances, you have rights under data protection laws regarding your personal data. These include the right to access, correct, or delete your data.
If you wish to exercise any of these rights, please contact our Information Officer.